5 hard skills or competencies (industry competencies) for Spa Attendant
Skill definition-Facilitating customer financial transactions and record keeping at the point of sale, promoting a satisfactory customer experience.
Level 1 Behaviors
(General Familiarity)
Indicates the various forms of payment a cashier must process, such as cash, cards, and mobile payments.
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Level 2 Behaviors
(Light Experience)
Processes various customer transactions using a cash register or POS system.
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Level 3 Behaviors
(Moderate Experience)
Reviews daily cashiering operations to identify areas for improvement in procedures and controls.
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Level 4 Behaviors
(Extensive Experience)
Reviews sales reports or inventory information to optimize cashiering processes and minimize errors.
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Level 5 Behaviors
(Mastery)
Streamlines customer transactions, ensuring precise and efficient handling of cash, credit cards, and digital payments.
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Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Describes customer archetypes in the retail landscape and proposes techniques for engagement.
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Level 2 Behaviors
(Light Experience)
Gathers feedback and records customer insights to help improve retail store performance.
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Level 3 Behaviors
(Moderate Experience)
Performs routine follow-ups with customers after a purchase to ensure satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with online customer support team and other service departments to elevate the overall customer experience.
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Level 5 Behaviors
(Mastery)
Conceptualizes predictive customer relationship management systems to tailor post purchase retail interaction.
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3 general skills or competencies (Job family competencies) for Spa Attendant
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Defines the best practices and principles in customer engagement and how they can be applied.
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Level 2 Behaviors
(Light Experience)
Applies personalization techniques during customer interactions to enhance satisfaction and loyalty.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with various teams in implementing new customer engagement campaigns and promotions.
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Level 4 Behaviors
(Extensive Experience)
Implements loyalty programs or personalized communication campaigns to improve customer retention and sales.
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Level 5 Behaviors
(Mastery)
Designs customer journey maps to optimize touchpoints for an effective and personalized customer experience.
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Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Describes basic customer behavior concepts and analytics techniques used for effective sales.
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Level 2 Behaviors
(Light Experience)
Collects and compiles customer data from various sources to identify behavioral patterns and trends.
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Level 3 Behaviors
(Moderate Experience)
Performs advanced statistical and predictive modeling techniques to analyze complex customer behavior data sets.
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Level 4 Behaviors
(Extensive Experience)
Establishes customer satisfaction metrics to identify sales and marketing improvements.
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Level 5 Behaviors
(Mastery)
Creates pricing strategies based on customer behavior analytics, demand, and buying preferences.
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7 soft skills or competencies (core competencies) for Spa Attendant
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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Summary of Spa Attendant skills and competencies
There are 5 hard skills for Spa Attendant, Cashiering, Retail Customer Interaction, Membership Program, etc.
3 general skills for Spa Attendant, Customer Engagement, Customer Behavior Analytics, Point of Sale.
7 soft skills for Spa Attendant, Scheduling, Products And Services, Service Excellence, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Spa Attendant, he or she needs to be proficient in Scheduling, be proficient in Products And Services, and be proficient in Service Excellence.